Consumer Guidelines
Guidance for the Safe and Responsible Use of Our Products
At Arena Life Science, patient safety and satisfaction are at the heart of everything we do. To help you use our medicines effectively and responsibly, we have prepared the following consumer guidelines. Please read carefully and always consult your healthcare provider for personalized medical advice.
1. Safe Use of Medicines
- Always follow your doctor’s prescription and do not change the dosage without consulting your physician.
- Do not share your medicine with others, even if their symptoms are similar.
- Read the leaflet inside the package for instructions, side effects, and precautions.
2. Storage Instructions
- Store medicines in a cool, dry place, away from direct sunlight and humidity.
- Keep all medicines out of reach of children and pets.
- Pay attention to expiry dates and never use medicines past their expiration
3. Reporting Side Effects
- If you experience unexpected side effects, contact your doctor immediately.
- You can also report adverse effects directly to Arena Life Science’s Pharmacovigilance Department via email or phone (listed below).
4. Purchasing Medicines
- Only purchase medicines through licensed pharmacies and authorized healthcare providers.
- Beware of counterfeit products — Arena Life Science medicines are distributed exclusively through verified channels.
5. Patient Rights & Support
- As a patient, you have the right to safe, effective, and affordable medicines.
- Our support team is available to provide information regarding product safety, usage guidelines, and accessibility.
6. Environmental Responsibility
- Dispose of expired or unused medicines responsibly. Do not throw them in household waste or sewage. Return them to pharmacies that accept expired medicines for safe disposal.